Supervisor, being the manager in a direct contact with the
operatives, has got multifarious function to perform. The objective
behind performance of these functions is to bring stability and
soundness in the organization which can be secured through increase in
profits which is an end result of higher productivity. Therefore, a
supervisor should be concerned with performing the following functions -
- Planning and Organizing - Supervisor’s basic role is
to plan the daily work schedule of the workers by guiding them the
nature of their work and also dividing the work amongst the workers
according to their interests, aptitudes, skills and interests.
- Provision of working conditions - A supervisor
plays an important role in the physical setting of the factory and in
arranging the physical resources at right place. This involves providing
proper sitting place, ventilation, lighting, water facilities etc. to
workers. His main responsibility is here to provide healthy and hygienic
condition to the workers.
- Leadership and Guidance - A supervisor is the
leader of workers under him. He leads the workers and influences them to
work their best. He also guides the workers by fixing production
targets and by providing them instruction and guidelines to achieve
those targets.
- Motivation - A supervisor plays an important role
by providing different incentives to workers to perform better. There
are different monetary and non-monetary incentives which can inspire the
workers to work better.
- Controlling - Controlling is an important function performed by supervisor. This will involve
- Recording the actual performance against the time schedule.
- Checking of progress of work.
- Finding out deviations if any and making solutions
- If not independently solved, reporting it to top management.
- Linking Pin - A supervisor proves to be a linking
pin between management and workers. He communicates the policies of
management to workers also passes instructions to them on behalf of
management. On the other hand, he has a close contact with the workers
and therefore can interact the problems, complaints, suggestions, etc to
the management. In this way, he communicates workers problems and
brings it to the notice of management.
- Grievance Handling - The supervisor can handle the grievances of the workers effectively for this he has to do the following things :-
- He can be in direct touch with workers.
- By winning the confidence of the workers by solving their problems.
- By taking worker problems on humanitarian grounds.
- If he cannot tackle it independently, he can take the help and advice of management to solve it.
- Reporting - A supervisor has got an important
role to report about the cost, quality and any such output which can be
responsible for increasing productivity. Factors like cost, output,
performance, quality, etc can be reported continually to the management.
- Introducing new work methods - The supervisor
here has to be conscious about the environment of market and competition
present. Therefore he can innovate the techniques of production. He can
shift the workers into fresh schedules whenever possible. He can also
try this best to keep on changing and improving to the physical
environment around the workers. This will result in
- Higher productivity,
- High Morale of Workers,
- Satisfying working condition,
- Improving human relations,
- Higher Profits, and
- High Stability
- Enforcing Discipline - A supervisor can undertake
many steps to maintain discipline in the concern by regulating checks
and measures, strictness in orders and instructions, keeping an account
of general discipline of factory, implementing penalties and punishments
for the indiscipline workers. All these above steps help in improving
the overall discipline of the factory.
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